Refund policy

Summary
We follow Danish/EU consumer law. You have a 14-day right of withdrawal for online purchases, plus a 2-year statutory warranty for defects.

1) Right of withdrawal (14 days)

You may cancel your online order within 14 days from the day you (or someone you choose) receive the item.
To cancel, email us at minarastudios@outlook.com within 14 days and clearly state your order number and that you wish to withdraw. You must send the items back within 14 days after notifying us.

  • Items must be returned in the same condition you received them: unworn/unused, with tags, and in original packaging.

  • You are responsible for the return shipping cost.
    For returns from outside the EU (including the UK), the customer is responsible for any customs declarations, duties, import VAT, or additional fees. Any such charges incurred due to the return may be deducted from the refund.

  • If you choose a more expensive delivery method at checkout, we refund the cost of the standard (cheapest) delivery only.

2) How to start a return

Email minarastudios@outlook.com with your order number and reason for return. We’ll confirm the next steps and provide you with the correct return address.

Please do not send returns without contacting us first, as unannounced returns cannot be processed.

3) Refunds

Once we receive the return, we’ll process your refund without undue delay and no later than 14 days after your withdrawal. 


Refunds are made to your original payment method. Banks/card issuers may need a few extra days to post the amount.

4) Exchanges

Prefer a different size or product? The fastest way is to place a new order and return the original according to the steps above.

5) Damages, defects & wrong items (2-year warranty)

If your item is defective, damaged, or incorrect, contact us immediately at minarastudios@outlook.com with photos and your order number. Under Danish law, you have a 2-year statutory warranty. Where applicable, we will replace or refund.

6) Exceptions (non-returnable under law)

Returns are not possible for:

  • Custom-made/personalised products made to your specification

  • Sealed hygiene items once the seal is broken

  • Goods that by nature deteriorate quickly
    (These exceptions apply only where relevant. Clothing that is not customised is generally returnable.)

7) Small-brand note

We are a small, growing brand. While we can’t offer free returns yet, we’re committed to clear communication and timely refunds under EU rules.